Our first draft Water Services Strategy is out for public feedback. You have until 22 April to let us know what you think.
Reporting to the Chief Executive Officer, the Chief Customer Officer will play a vital role in helping to shape Tiaki Wai through its establishment phase and into long-term operational maturity, ensuring the organisation is set up, resourced, and aligned for future success and delivering to its customers, communities, partners and shareholders.
We are seeking a passionate and strategic customer champion with a proven track record of success in leading large-scale customer, service or experience functions at a senior executive level. With a background spanning customer communications, marketing and digital media, the appointee will demonstrate a deep understanding of customer experience, service design and journey management, underpinned by the ability to effectively leverage automated, digital customer services and related technology and data.
Applications close at 5.00pm Wednesday 8th April 2026.
For more information and to apply, please refer to this role advertised on Seek.