Contact us
Report an issue
Report a water fault or issue such as leaks, low water pressure, wastewater overflows, or damaged pipes so our team can investigate and respond as quickly as possible.
Billing enquiry
Enquire about your water bill, update account details, report a payment issue, or request help with charges and invoices.
Complaints and compliments
Share your feedback, compliments, or concerns about our services so we can continue improving the experience for our customers and communities.
If we cannot resolve your complaint you can contact Utilities Disputes on 0800 22 33 40 or visit udl.co.nz
General enquires
If you have any other query please let us know how we can help you in this form.
Other ways to contact us
Call: 0800 TIAKI WAI (0800 842 549)
Mail: PO Box 39804, Wellington Mail Centre, Petone 5045
Courier or in person: Level 4, 25 Victoria Street, Petone, Lower Hutt
Media Enquiries
Email media@tiakiwai.co.nz
Phone 021 302 259