Hutt City property owners will get the first Tiaki Wai bill in early August, and it will be due on 1 September 2026.
The regular dates for water service invoices will be:
| Bill issued to property owners | Covers period
|
Payment due
|
| 1 August | 1 July to 30 September | 1 September |
| 1 November | 1 October to 31 December | 1 December |
| 1 February | 1January to 31 March | 1 March |
| 1 May | 1 April to 30 June | 1 June |
Properties with an existing water meter will receive two Tiaki Wai bills. In addition to the water services bill there will be a bill for water usage (based on a meter reading) which will arrive at the same frequency council currently sends it.
| Meters read | Bill issued to property owners | Payment due |
| 1 September - 20 October | By 31 October | 20 November |
| 1 January - 20 February | By 28 February | 20 March |
| 1 May - 20 June | By 30 June | 20 July |
You can expect to be billed by Hutt City Council for your water usage up to 30 June 2026 based on either an actual or estimated reading. Tiaki Wai will then start invoicing for water used from 1 July 2026.
Each property will be allocated a unique Tiaki Wai water service account number, shown on the water service bill. This account number must be used when making payment, to make sure payments are allocated to the correct property.
Tiaki Wai water service account numbers will be different to council rate account numbers or property valuation numbers.
Properties with an existing water meter that receive metered water bills from council will also be allocated a water usage account number. This will be different to the council metered water account number reference.
Hutt City Council has recently introduced Payble, a simple and flexible way to manage rates payments. Payble will also be available for Tiaki Wai bills, either by scanning the unique QR code on the Tiaki Wai bill or going to the Tiaki Wai Payble payment page (which will be published at a later date).
There is no extra charge to use Payble and it’s quick and easy to:
Tiaki Wai bills can be paid directly through banks’ online banking service. In online banking, from 1 July, you'll be able to set up Tiaki Wai as a payee. Tiaki Wai has a separate bank account to Hutt City Council and payments cannot be transferred between the two organisations.
For water services bills the registered payee is: Tiaki Wai Hutt City – Water Services
When making payments, please use the water services account number (shown on the bill) as the reference.
For the water usage bill (if metered), use this payee: Tiaki Wai Hutt City – Water Usage
When making payments for metered properties, please use the water usage account number (shown on the bill) as the reference.
If paying from overseas, contact your bank if you need further information.
Your Tiaki Wai invoice will contain the details to process this type of payment.
Tiaki Wai bills can be paid over the counter at NZ Post stores offering in-store services. A Tiaki Wai bill will be needed to pay by cash, EFTPOS, debit card or credit card.
To find an NZ Post store offering in-store payment services: